Careers

Current Openings

Customer Care Specialist

Customer Care Specialist

Customer Care Specialist Team Member needed for a small growing company. Looking for someone with experience in the customer support field and in the skin care world who has an interest in natural skin care, organics, the health care industry, herbs & remedies, etc. Esthetician Experience is a plus but not required, an interest in learning about skin care is preferred (Guy or gal, both are equally welcome!)

If you apply, you must be a hard worker, have high energy, be caring, supportive and willing to be an ambassador for our company. We are looking for someone who has an interest in or even interested in learning the issues around the topics of skin care- toxic ingredients, natural herbs, lack of regulations, why choose natural and organic, etc...

Additionally, we're looking for someone who wants to make a difference and is passionate about being helpful in this support role. You're the first point of contact for our customers so we want to make sure you can treat them like family.

JOB DESCRIPTION:

  • You will be one of our skin experts at Annmarie Skin Care – guiding customers on which products to use. 
  • Responsible for office support
  • Pack and Ship parcels as needed
  • Respond to customer questions, emails, voice messages efficiently.
  • Must be extremely computer literate.
  • Writing and storing responses to common issues.
  • Monitoring common customer issues and working to create solutions to solve them.
  • Communicate with vendors to issue refunds and shipping call tags.
  • Must be willing to create and follow systems.

Both In House & Remote positions are available. Office is in Berkeley, CA. 

REQUIREMENTS:

  • Must be able to use Google Documents, spreadsheets, and WordPress.
  • Typing speed must be faster than 35 words per minute.

INSTRUCTIONS ON HOW TO APPLY:

1. Please take a free typing test at one of these places:
http://www.learn2type.com/typingtest/typingtest.cfm
(Must type faster than 35 words per minute)

If you pass, please make sure you share your WPM with your resume.

2. Then, record a video cover letter of yourself telling us why you think you're a good fit for this job. Please also include your past experience or interest in skin care or the health industry. Upload the video to a video website like YouTube.com and copy the direct link.

3. Email us at [email protected] with the link, your resume, and WPM.

Thanks!

Looking forward to meeting you!

Retention & Sales Outbound Connector

Retention & Sales Outbound Connector

We are a Berkeley based skin care company looking for a successful, upbeat candidate who will be responsible for outbound calling. Outbound calls will be made to guests requesting additional information on our products or as a courtesy follow up for a purchase.  A service oriented mindset is a must with the ability to effectively move from one style of communication to another in order to empathize and connect with each potential or existing customer.

Someone with experience in both customer support and sales/ retention is ideal.  We also prefer this candidate to have passions that align with natural skin care, organics, the healthcare industry, herbs & remedies, etc. Esthetic Experience is a plus but not required, an interest in learning about skin care is preferred (Guy or gal, both are equally welcome!).

If you apply, you must be a hard worker, have high energy, be caring, supportive and willing to be an ambassador for our company. Additionally, we're looking for someone who wants to make a difference and is passionate about being helpful. We treat our customers like family!

JOB DESCRIPTION:

  • You will be responsible for outbound calls to parties who have requested further information about our products or as a follow up
  • You will be working closely with our Customer Care team, Fulfillment Centers, and Logistics departments
  • Work with guests to find the most appropriate skincare or accessories based on their needs
  • Follow up when a guest has left items behind in their cart, not ordered in six months or has ordered certain trial size, travel size & sample products

JOB REQUIREMENTS:

  • Experience in customer care & sales
  • Excellent phone étiquette
  • Esthetics experience and/ or familiarity with skin care in general
  • Must be well versed in GoogleDocs, spreadsheets, and WordPress
  • Must be willing to hit the ground running & grow and flow with this role!

INSTRUCTIONS ON HOW TO APPLY:

1. Please take a free typing test at one of these places:
http://www.learn2type.com/typingtest/typingtest.cfm
(Must type faster than 35 words per minute)

If you pass, please make sure you share your WPM with your resume.

2. Then, record a video cover letter of yourself telling us why you think you're a good fit for this job. Please also include your past experience or interest in skin care or the health industry. Upload the video to a video website like YouTube.com and copy the direct link.

3. Email us at [email protected] with the link, your resume, and WPM.

Thanks!

Looking forward to meeting you!

Influencer Program Virtual Assistant

Influencer Program Virtual Assistant

Location: Remote

We are a growing, Berkeley, CA. based skin care company looking for a committed and ambitious candidate to assist with administrative tasks within our influencer department. We have a fun and lively work environment, and are a fast-growing company so we are looking for someone who is eager to learn, and who can jump in and work hard.

If you are someone who is good at helping others, has great organizational skills, and has the ability to multitask, then you may be the perfect fit.

You must be comfortable talking with people, able to meet deadlines and have knowledge of Microsoft Office Excel, Gmail, and Google Docs. The ability to learn new software systems quickly is also a must.

If you apply, you must be someone who follows direction and instruction, and is caring, supportive and a team-player. Additionally, we're looking for someone who wants to make a difference and is passionate about being helpful.

JOB DESCRIPTION:

  • Reviewing and approving influencer applications
  • Creating influencer links
  • Capturing and sharing data with influencers
  • Pulling influencer commissions
  • Gathering and compiling data
  • Keeping spreadsheets and documents up to date
  • Balancing and coordinating a workload for multiple projects while meeting deadlines
  • Data entry
  • All other duties as assigned by the Influencer Team

JOB REQUIREMENTS:

  • 1-2 years of influencer marketing experience preferred
  • High school diploma, some college or technical training is preferred
  • Strong background in using Excel, Word, and Google Drive
  • Experience with Asana, Slack, CRM’s and Affiliate Marketing is not required but is a plus.
  • Interest in natural skin care, organics, and the healthcare industry is a plus
  • You must have a fully functioning computer with reliable access to the internet.

INSTRUCTIONS ON HOW TO APPLY:

1. Please take a free typing test at one of these places:
http://www.learn2type.com/typingtest/typingtest.cfm
(Must type faster than 35 words per minute)

If you pass, please make sure you share your WPM with your resume.

2. Then, record a video cover letter of yourself telling us why you think you're a good fit for this job. Please also include your past experience or interest in skin care or the health industry. Upload the video to a video website like YouTube.com and copy the direct link.

3. Email us at [email protected] with the link, your resume, and WPM.

Thanks!

Looking forward to meeting you!