Careers

Customer Care Specialist

Customer Care Specialist

Customer Care Specialist Team Member needed for a small growing company. Looking for someone with experience in the customer support field and in the skin care world who has an interest in natural skin care, organics, the health care industry, herbs & remedies, etc. Esthetician Experience is a plus but not required, an interest in learning about skin care is preferred (All genders are equally welcome!)

If you apply, you must be a hard worker, have high energy, be caring, supportive and willing to be an ambassador for our company. We are looking for someone who has an interest in or even interested in learning the issues around the topics of skin care- toxic ingredients, natural herbs, lack of regulations, why choose natural and organic, etc.

Additionally, we're looking for someone who wants to make a difference and is passionate about being helpful in this support role. You're the first point of contact for our customers so we want to make sure you can treat them like family.

JOB DESCRIPTION:

• You will be one of our skin experts at Annmarie Skin Care – guiding customers on which products to use.
• Responsible for office support
• Pack and Ship parcels as needed
• Respond to customer questions, emails, voice messages efficiently.
• Must be extremely computer literate.
• Writing and storing responses to common issues.
• Monitoring common customer issues and working to create solutions to solve them.
• Communicate with vendors to issue refunds and shipping call tags.
• Must be willing to create and follow systems.

Both In House & Remote positions are available. Office is in Berkeley, CA.

REQUIREMENTS:

• Must be able to use Google Documents, spreadsheets, and WordPress.
• Typing speed must be faster than 35 words per minute.

INSTRUCTIONS ON HOW TO APPLY:

1. Please take a free typing test at one of these places:
http://www.learn2type.com/typingtest/typingtest.cfm
(Must type faster than 35 words per minute)

If you pass, please make sure you share your WPM with your resume.

2. Then, record a video cover letter of yourself telling us why you think you're a good fit for this job. Please also include your past experience or interest in skin care or the health industry. Upload the video to a video website like YouTube.com and copy the direct link.

3. Email us at [email protected] with the link, your resume, and WPM.

Thanks!

Looking forward to meeting you!

Retention & Sales Outbound Connector

Retention & Sales Outbound Connector

We are a Berkeley based skin care company looking for a successful, upbeat candidate who will be responsible for outbound calling. Outbound calls will be made to guests requesting additional information on our products or as a courtesy follow up for a purchase. A service-oriented mindset is a must with the ability to effectively move from one style of communication to another in order to empathize and connect with each potential or existing customer.

Someone with experience in both customer support and sales/ retention is ideal. We also prefer this candidate to have passions that align with natural skin care, organics, the healthcare industry, herbs & remedies, etc. Esthetic Experience is a plus but not required, an interest in learning about skin care is preferred (All genders are equally welcome!).

If you apply, you must be a hard worker, have high energy, be caring, supportive and willing to be an ambassador for our company. Additionally, we're looking for someone who wants to make a difference and is passionate about being helpful. We treat our customers like family!

JOB DESCRIPTION

• You will be responsible for outbound calls to parties who have requested further information about our products or as a follow-up
• You will be working closely with our Customer Care team, Fulfillment Centers, and Logistics departments
• Work with guests to find the most appropriate skincare or accessories based on their needs
• Follow up when a guest has left items behind in their cart, not ordered in six months or has ordered certain trial size, travel size & sample products

JOB REQUIREMENTS

• Experience in customer care & sales
• Excellent phone étiquette
• Esthetics experience and/ or familiarity with skin care in general
• Must be well versed in GoogleDocs, spreadsheets, and WordPress
• Must be willing to hit the ground running & grow and flow with this role!

INSTRUCTIONS ON HOW TO APPLY:

1. Please take a free typing test at one of these places:
http://www.learn2type.com/typingtest/typingtest.cfm
(Must type faster than 35 words per minute)

If you pass, please make sure you share your WPM with your resume.

2. Then, record a video cover letter of yourself telling us why you think you're a good fit for this job. Please also include your past experience or interest in skin care or the health industry. Upload the video to a video website like YouTube.com and copy the direct link.

3. Email us at [email protected] with the link, your resume, and WPM.

Thanks!

Looking forward to meeting you!

Email Marketing Manager

Email Marketing Manager

LOCATION: In-house & remote positions are available

We are a growing, Berkeley, CA. based skin care company looking for an Email Marketing Manager, to be at the core of our fast-paced marketing team. Reporting to the Marketing Director, you will have day-to-day creation, implementation, and optimization of email campaigns in our email service provider, Klaviyo. You are passionate about the full cycle customer journey and over time will help develop campaigns to optimize customer engagement, personalization, and retention. 

You are hardworking, solutions-oriented, a team player and have the ability to work autonomously. We are looking for someone who also has an interest in natural skin care, organics, the healthcare industry, herbs & remedies, etc.

RESPONSIBILITIES:

• Ownership and daily execution of all things email (our daily email sends, automated flows, and transaction emails) & SMS, such as pulling audiences, distribution, inputting copy, and updating code.
• Ensure high quality and seamless implementation, testing, personalization, and QA of our email marketing campaigns.
• Have a data-first mindset, by continuously conducting A/B tests and analyzing results to develop insights to improve engagement, conversion rate, and customer loyalty.
• Produce A/B testing roadmap (subject line, content, timing, landing page, frequency, etc.) iterating and improving upon existing and new initiatives.
• Guide email segmentation, targeting, and contact strategies (e.g. cadence & frequency) to maximize the conversion rate, cross-sell purchase rate and LTV/CAC.
• Cultivate strategic approaches on best practices for targeting our audiences, coordinating customer lifecycle campaigns, and helping drive our growth goals with creativity.
• Own weekly and monthly reporting and analysis.
• Partner with our Editorial Manager to create and manage the promotional calendar.
• Support the creative briefing process and post-campaign reporting.

QUALIFICATIONS:

• Bachelor's degree preferred
• 2-4 years of email marketing & e-commerce experience
• Proficient in Google Suites, Excel/Google Sheets, Google Analytics, HTML, Asana, and Slack
• Expertise with email service providers and automation tools such as Klaviyo
• Experience in CSS a plus
• Excellent organizational skills, attention to detail, ability to multitask, ability to manage deadlines and prioritize.
• A subject matter expert in email marketing (read blogs frequently on best practices, attend webinars + courses, etc).
• Strong desire and curiosity to learn, continuously improve and expand skills
• An interest and/or passion for the health/natural beauty industry.
• We are passionate about building a diverse and inclusive workplace. All are equally welcome!

INSTRUCTIONS ON HOW TO APPLY:

1. Record a video cover letter of yourself telling us why you think you're a good fit for this job. Please also include your past experience or interest in skin care or the health industry. Upload the video to a video website like YouTube.com and copy the direct link.

2. Email us at [email protected] with the link and your resume with "ASC Email Marketing Manager" as the subject line.

Thanks!

Looking forward to meeting you!

Finance Manager

Finance Manager

LOCATION: In-house & remote positions are available

We are a growing, Berkeley, CA. based skin care company looking for a Finance Manager to oversee our finance/ accounting and HR (not culture) departments. Reporting to the COO, you will be responsible for working closely with our accounting team & contract CFO, and partnering with department heads to help manage budgets and proactively deliver insights to our team. You will also deliver financial analyses & reports, and work closely with accounting to ensure timely and accurate financial reporting.

You have experience with forecasting as well as payroll, reconciliation, and financial statements. You are a self- starter, who is able to look at the big picture and partner with the executive team to guide our company’s direction and growth. You are someone who is able to identify our strengths (and weaknesses) and put a detailed plan together focused on shared financial department goals and delivering process optimization. 

RESPONSIBILITIES:

• Guide managers in short and long term planning, setting goals and strategies, streamlining departmental policies and procedures, and ongoing evaluation of operational effectiveness 
• Work with cross-functional teams (HR, Finance, Marketing, Operations, etc.) to help them manage their financial goals and drive better efficiency and productivity
• Meet with managers on a regular basis for status reports and assist with policy, procedural or regulatory interpretation and problem resolution
• Respond to requests from department leads for advice and technical expertise
• Develop and oversee budgets with respective managers
• Monitor fiscal performance and financial data, prepare monthly & annual reports and looks for variances and/or trends
• Direct development, documentation, and communication of company-wide policies and procedures as well as internal operating policies, procedures, and guidelines
• Accomplish HR objectives by planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation; enforcing policies and procedures
• Manage special projects of significant complexity or financial impact
• Stay up to date with technological advances and accounting software to be used for financial purposes
• Maintain responsibility for the fiscal integrity of all financial reporting and operations
• Understand and adhere to financial regulations and legislation
• Complete payroll, accounting tasks, and ensure accurate month-end process and close

QUALIFICATIONS:

• Bachelors degree in accounting, business, economics, finance, or a related field
• Minimum 2+ years of experience in a finance/ accounting managerial role 
• CPA preferred
• Previous experience with e-commerce, B2C, inventory & logistics, marketing, and CPG
• Proficient in Excel/ Google Sheets, QuickBooks, and NetSuite
• Experience in Unleashed (Inventory Management) and Shopify a plus 
• Excellent management, leadership and development skills coupled with the ability to adjust to multiple demands, rapid changes and shifting priorities
• Excellent organizational skills, attention to detail, ability to multitask and manage deadlines
• An interest and/or passion for the health/natural beauty industry.
• We are passionate about building a diverse and inclusive workplace. All are equally welcome!

INSTRUCTIONS ON HOW TO APPLY:

1. Record a video cover letter of yourself telling us why you think you're a good fit for this job. Please also include your past experience or interest in skin care or the health industry. Upload the video to a video website like YouTube.com and copy the direct link.

2. Email us at [email protected] with the link and your resume with "ASC Finance Manager" as the subject line.

Thanks!

Looking forward to meeting you!