Careers

Retention & Sales Outbound Connector

Retention & Sales Outbound Connector

JOB OVERVIEW

We are a growing skin care company looking for a successful, upbeat candidate who will be responsible for outbound calling. Outbound calls will be made to guests requesting additional information on our products or as a courtesy follow up for a purchase. A service-oriented mindset is a must with the ability to effectively move from one style of communication to another in order to empathize and connect with each potential or existing customer.

You have experience in both customer support and sales/ retention and are passionate about natural skin care, organics, the healthcare industry, herbs & remedies, etc. Esthetic Experience is a plus but not required, and an interest in learning about skin care is preferred. 

You must be hard-working, caring, supportive and willing to be an ambassador for our company. Additionally, we're looking for someone who wants to make a difference and is passionate about being helpful. We treat our customers like family!

RESPONSIBILITIES

• Responsible for outbound calls to parties who have requested further information about our products or as a follow-up.
• Work closely with our Customer Care team, Fulfillment Centers, and Logistics departments.
• Work with guests to find the most appropriate skincare or accessories based on their needs.
• Follow up when a guest has left items behind in their cart, not ordered in six months or has ordered certain trial size, travel size & sample products.

QUALIFICATIONS

• 2+ years of experience in sales & customer service
• Excellent phone étiquette
• Esthetics experience and/ or familiarity with skin care in general
• Proficient in Google Suite; experience with Shopify, Asana, and Slack is a plus.
• Excellent organizational skills, ability to multitask, and manage deadlines/prioritize.
• Must be willing to hit the ground running & grow and flow with this role!

INSTRUCTIONS ON HOW TO APPLY:

1. Please take a free typing test:
http://www.learn2type.com/typingtest/typingtest.cfm
(Must type faster than 35 words per minute)

If you pass, please make sure you share your WPM with your resume.

2. Then, record a video cover letter of yourself telling us why you think you're a good fit for this job. Please also include your past experience or interest in skin care or the health industry. Upload the video to a video website like YouTube.com and copy the direct link.

3. Email us at [email protected] with the link, your resume, and WPM.

Thanks!

Looking forward to meeting you!

Performance Marketing Manager

Performance Marketing Manager

LOCATION: In-house & remote positions are available

JOB OVERVIEW:

We are a growing skin care company looking for a Performance Marketing Manager who can juggle social channels with ease, collaborate with an ambitious team, and orchestrate results-driven campaigns. Reporting to the Director of Marketing, you will be responsible for executing our paid media strategy on Facebook, Instagram, GDN, Google Adwords, Bing, and emerging channels. You will design and implement campaigns, manage paid acquisition and lead generation strategy. This includes managing the budget, requesting creative, generating tags, executing campaigns, assisting with our attribution strategy, and tracking and reporting performance. 

You’ll be an integral part of our fast-paced marketing team, so technical proficiency, stellar communication skills, and a growth-focused mindset are your keys to success. You’re a maven when it comes to paid social, equally adept at warm or cold audiences. Your campaigns will measure ROAS, LTV, and CPA (when applicable) for a given audience and engage it accordingly, whether you’re attracting, re-targeting, or retaining customers. You will partner with the team to create a digital marketing and media buying strategy that aligns with our brand positioning and strategic business goals while supporting sales targets. You will work closely with cross-functional stakeholders to brainstorm and create paid media initiatives to promote Annmarie Skin Care products and grow the assigned channels.

You are the ideal candidate if you are a self-starter and a problem-solver, with strong analytical chops that have been to the rodeo and back. Your interest in natural skin care, herbs, organics, or the wellness industry is vital, as it informs your data-centric left brain and idea-focused right brain. Your ability to interpret numbers, grasp the user experience, vocalize creative ideas, and execute actionable plans isn’t merely impressive—it’s borderline magic. You’re the type who befriends the devil in the details. That’s an understatement, actually: you’re a master at dislodging the pitchfork from every possible pain point. You have fun identifying growth opportunities, strategizing, and creating action plans with a “testing first” mindset. It’s your happy place.

RESPONSIBILITIES:

• Lead and manage performance marketing channels (Facebook/Instagram, GDN, Google Adwords, Bing, and emerging channels) to hit weekly and monthly budget goals.
• Look for opportunities to test and add additional paid channels while maintaining positive ROAS and meeting company KPIs.
• Directly manage a team focused on company-wide growth goals and work closely with our Creative and Tech team to accomplish these goals. 
• Manage daily execution of digital media paid social campaigns on Facebook and Instagram.
• Analyze performance data and cohorts while providing appropriate action plans. 
• Collaborate with the marketing team on research, campaign creation, and optimization efforts.
• Monitor and optimize campaigns daily to meet company goals.
• Weekly reporting on all paid channels. 
• Adhere to company brand guidelines and esthetics.
• Participate in special projects or other duties, as assigned.

QUALIFICATIONS:

• 2-4 years of direct PPC and data analysis experience.
• 2+ years of experience managing people and growing teams.
• Advanced knowledge of paid social media advanced targeting capabilities and best practices.
• Advanced experience with Facebook Business Manager, including Adverts Manager, Pixels, Custom Audiences, and Power Editor.
• Proficient in G Suite, Excel/Google Sheets, Google Analytics, HTML, Asana, and Slack; familiarity with Klaviyo a plus.
• Excellent organizational and communication skills, attention to detail, ability to multitask, ability to manage deadlines and prioritize, strong written and verbal communication skills.
• Experience managing and driving business results through paid media campaigns and paid/promoted posts, across multiple platforms. 
• A subject matter expert in performance marketing (read blogs frequently on best practices, attend webinars + courses, etc).
• An interest and/or passion for the health/natural beauty industry.

INSTRUCTIONS ON HOW TO APPLY:

1. Please record a video cover letter of yourself telling us why you think you're a good fit for this job. Please also include your past experience or interest in skincare or the health industry. Upload the video to a video website like YouTube.com and copy the direct link.
2. Email us at [email protected] with the link, and your resume with “ASC PMM" as the subject line.

Thanks!

Looking forward to meeting you!

Senior Accountant

Senior Accountant

JOB OVERVIEW:

We are a growing, skin care company looking for a highly motivated individual to join our team as our Senior Accountant. Reporting to the Finance Manager, you will work to revamp our existing accounting processes, providing immediate value to the company. You will be responsible for processing payroll, owning month-end close, AP/vendor management, policy roll-outs, helping manage banking/investor relationships, and ad-hoc projects. 

The ideal candidate has experience thinking analytically and ensuring timely and accurate financial reporting. You are excited by the idea of creating a detailed plan for projects of any size, focused on shared department goals and delivering process optimization. Your organization and attention to detail are your strongest traits. Additionally, you are a self- starter, who is able to look at the big picture and partner with the Finance Manager to guide our company’s growth.

RESPONSIBILITIES:

• Create, adjust and enter journal entries into accounting software. 
• Maintain and balance accounts by verifying, allocating, posting, reconciling transactions and resolving discrepancies. 
• Help convert our accounting from cash to accrual.
• Own inventory accounting and support in the management of inventory levels.
• Manage the expense reporting process and vendor invoices. 
• Complete payroll, accounting tasks, and ensure accurate month-end process and close. 
• General bookkeeping responsibilities, including but not limited to managing A/P and A/R. 
• Monitor fiscal performance and financial data, prepare monthly & annual reports and surface variances and/or trends. 
• Develop, implement and maintain policies and procedures, and ongoing evaluation of operational effectiveness. 
• Respond to requests from department leads for technical expertise.
• Help manage budgets with respective managers as needed. 
• Manage special projects of significant complexity or financial impact.
• Stay up to date with technological advances and accounting software to be used for financial purposes.
• Maintain responsibility for the fiscal integrity of all financial reporting and operations.
• Understand and adhere to financial regulations, compliance, and legislation.
• Knowledge of GAAP and IFRS is a plus.

QUALIFICATIONS:

• Bachelor’s degree in accounting, finance, economics, business, or a related field.
• 4+ years of accounting or bookkeeping experience. 
• CPA preferred.
• Extensive experience with data entry, record keeping, and computer operation.
• Previous experience with e-commerce, B2C, inventory & logistics, marketing, and CPG.
• Proficient in Excel/Google Sheets, and QuickBooks.
• Experience in Unleashed (Inventory Management), Shopify and NetSuite a plus.
• The ability to adjust to multiple demands, rapid changes, and shifting priorities.
• Proven ability to work effectively in a remote environment a plus.
• An interest and/or passion for the health/natural beauty industry.

INSTRUCTIONS ON HOW TO APPLY:

1. Please record a video cover letter of yourself telling us why you think you're a good fit for this job. Please also include your past experience or interest in skincare or the health industry. Upload the video to a video website like YouTube.com and copy the direct link.
2. Email us at [email protected] with the link, and your resume.

Thanks!

Looking forward to meeting you!